![]() And if your drop shipper runs out of an item and can't fill your customer's order, you are the one who loses a customer and misses out on their repeat business. If the drop shipper packages the product flimsily and it gets broken in transit, you are the one who will wind up with negative feedback. If your drop shipper doesn't send an order out on time, your customer is going to be upset with you. However, when you use a drop shipping wholesaler, you are giving up control over the logistical aspects of your customer service. You alone have control over the way that customers perceive your business. If you see that you're running low on an item, you can be sure to re-order more in plenty of time to avoid getting caught in a back-order situation and disappointing your customer. You can see to it that each and every one of your customers' orders is shipped out in a timely manner. ![]() You can ensure that every order is filled accurately and packaged with care. When you buy your wholesale products in bulk and ship them out to your online customers, you are in charge of every aspect of your customer service. The second-greatest challenge that online retailers face in drop shipping is losing control over their own customer service.
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